Closing your ticket was not a decision we came to lightly, and we wish to extend our sincerest apologies for not providing you with a timely response and for not being able to assist you directly. We will be continuing to expand our Support Center team’s capabilities to provide better and faster support, but until then we ask for your continued patience and understanding. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time. Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account. "Thank you for contacting the Square Enix Support Center. I tried emailing them, but I received the following email a few days ago. I'm having an account issue, big surprise. I had FFXIV collector's edition way back when, and I've been trying to get in to this new game.
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